Return Policy

Return Policy

We offer a 100% satisfaction guarantee! If you are not happy with our products, we offer a full refund on products purchased within 30 days in the United States.  Unfortunately, we cannot offer you a refund or return if your purchase was made 30 days. Please note, once your order has been processed, we may not be able to make any changes prior to shipping.

To be eligible for a return, your item must be in the original packaging and fully sealed.   

Non-returnable items: 

  • Gift cards
  • Products on final sale

 

Request a refund and/or return: 

  1. Contact our support team 

    Find your order number and write an email to info@naturesdenpet.com (uncertain of email address) and explain the reason for a refund and/or return. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days. If you wish to return your product, you will receive return label via email.
      
  2. Ship Back Your Product 

    If you wish to return your product, you will receive an email with return label and further instructions. 

 For additional questions, please contact us at info@naturesdenpets.com.